top of page

Refund Policy

A legal disclaimer

While we strive to provide a hassle-free refund process, please note that refunds may take time to process and may vary depending on your financial institution. We reserve the right to reject refunds if the returned items are not in their original condition or if they are returned after the specified return period. We are not responsible for lost or stolen packages during the return shipping process. If you have any questions or concerns about our refund policy, please don't hesitate to contact us

Refund Policy - the basics

  1. Eligibility: We offer refunds on items that are returned in their original condition within 30 days of delivery.

  2. Refund Process: To initiate a refund, please contact us with your order number and reason for return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  3. Refund Method: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

  4. Non-Refundable Items: Certain items are not eligible for refunds, including gift cards and downloadable software products.

  5. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

  7. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.

bottom of page